The National Association of Telecommunications Subscribers (NATCOMS) has said that there was a need for telecoms operators to improve upon the quality of their services in 2018.
Making this known, while speaking to journalists in Lagos, the president of NATCOMS, Deolu Ogunbanjo, complained that there was no significant improvement on the quality of service in 2017.
He said that telecommunications subscribers deserve better services, noting that the Nigerian Communications Commission (NCC) should ensure that there was no increase in the voice and data tariff in 2018.
According to him, the regulatory body should ensure that there was a fair competition in the industry, as this would improve the quality of services offered by the operators.
Ogunbanjo said that subscribers were already having the feeling that data bundles now exhausted faster than normal.
He stressed that consumers now expect good quality of service on data usage, not tariff increase.
In his words, “Networks should improve on the radio equipment on their masts, so as to ease the use of the internet.
“Everything now is all about data. Even calls are made on the internet.
“So, data is the next thing for network operators and they should not punish the subscribers because of it.
Rather, they should encourage more subscribers to key into data usage,” he added.
Ogunbanjo said that during the festive season, in 2017, text messages sent by subscribers were delivered seamlessly.
“A lot of text messages were sent and not many returned unsent as was the case in 2016.
“But, I now looked at it and analysed that many people had, also, used data through WhatsApp, Instagram, among others, so there was less traffic on text messaging,” he said.
